In this page i am going to show you how will you get the solution from this problems. what is user class down in mitra app??? ans : if you unable to open customer bank account through this app or when you will go for open customer bank account and your mantra or morpho device will be stop working . what will you do? Ans : if you call customer call center then you will get about information about this user class down you have to talk with your sales officer . but one thing is that or its true its not in hand in sales officer . so what to do now ?? you have download mitra app from fino website. or you can contact with my whatsapp no : 8001313516. but there is charge for this app only 100rs.